Corporate Functions

Corporate Functions

BCG Expand’s Corporate Functions benchmarking gives Finance, HR, Risk, and Compliance leaders a fact-based view of efficiency, spend allocation, and service effectiveness.

Our Corporate Functions Solutions

The Problem

  • ✔ Rising cost-to-serve across enabling functions, with spend outpacing business growth.
  • ✔Limited transparency into true cost drivers within Finance, HR, Risk, and Compliance.
  • ✔Fragmented ownership across regions and shared-service hubs leading to inefficiencies and duplicated activity.

Client success stories

Eur 1.5bn in cost-saving opportunities identified for a leading European bank. Reduced cost-to-serve through re-engineering of support processes and better spend governance. revenue uplift identified.
Reduced cost-to-serve through re-engineering of support processes and better spend governance.

Case Studies

Leading European Bank

Identified more than EUR 1.5bn in cost-saving opportunities across corporate functions, including Finance, HR, Risk, and Compliance, through detailed cost benchmarking and efficiency analysis.

How we can help

Functional Cost Benchmarking

We perform detailed cost analysis by business line and subfunction to identify structural inefficiencies and measure cost intensity against peers.

Spend Allocation Analysis

Our benchmarking provides visibility into cost distribution across enabling functions, helping leaders prioritise cost-control actions and align budgets with business growth.

The Problem

  • ✔ Duplicated roles and fragmented accountability across regions.
  • ✔Unbalanced resourcing models, including over-reliance on external contractors.
  • ✔Lack of alignment between cost per head, function performance, and service quality.

Client success stories

Tier-1 Global Bank: Optimised onshore/offshore resourcing and reduced external-workforce dependency by over 30% while strengthening control frameworks.
Global Investment Bank: Streamlined middle-office structures by removing 1–5 management layers, achieving a 20% productivity uplift and improved accountability across support functions.

Case Studies

Global Investment Bank

Streamlined middle-office structures by removing 1–5 management layers, achieving a 20% productivity uplift and clearer accountability across support functions.

Tier-1 Global Bank

Re-engineered support functions and optimised onshore/offshore resourcing, reducing external-workforce dependency by over 30% while strengthening control frameworks.

How we can help

Workforce Benchmarking

We benchmark resourcing by role, seniority, contract type, and location to identify optimal spans and layers for performance and cost efficiency.

Organisational Alignment

We compare organisational models against peer norms to highlight duplication, rationalise management layers, and strengthen functional governance.

The Problem

  • ✔ Limited visibility into technology costs and application usage across enabling functions.
  • ✔Fragmented systems reduce process automation and reporting efficiency

Client success stories

mproved transparency of technology costs across Finance, HR, and Risk functions.
Enhanced functional effectiveness through automation and simplification of legacy processes.

Case Studies

How we can help

Functional Technology Benchmarking

We assess IT and non-IT spend, application usage, and digital-enablement maturity to identify efficiency opportunities and prioritise automation investments.

Continuous Improvement Framework

Our tailored dashboards provide ongoing visibility into performance metrics and benchmarks, ensuring accountability and measurable outcomes.

"Thank you for the fantastic work.”

CEO and Management Board, Leading European Bank

“The benchmarking provided a level of transparency we’d never had before. It’s enabled us to make smarter, faster decisions across Finance and HR.”

Head of Corporate Functions Global Bank

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