Payments / Technology & Operations Benchmarking

Technology & Operations Benchmarking

Technology is becoming a critical competitive lever for financial institutions. BCG Expand supports this transformation through industry-leading benchmarking of Technology and Operations cost, effectiveness, and resourcing. Alongside tech insights, our Operations benchmarking enables institutions to simplify processes, improve productivity, and build more resilient and scalable operating models.

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Solution

Technology Benchmarking

BCG Expand benchmarks IT spend, cloud adoption, AI readiness, application footprint, and delivery productivity to guide modernisation, vendor rationalisation, and tech-enabled efficiency.

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Solution

Operations Benchmarking

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The Challenge

✔Over 60% of total Technology spend remains tied to Run-the-Bank activities, limiting investment in innovation
✔Excessive RTB expenditure slows automation, digital enablement, and modernisation
✔Legacy infrastructure inflates costs, hinders scalability, and reduces agility
✔Fragmented application estates drive orchestration inefficiencies and poor end-to-end visibility
✔Inefficient resourcing models inflate technology costs and slow delivery
✔High dependency on contractors and sub-optimal location strategy reduce agility
✔Complex spans and layers increase cost and limit decision-making speed

How we can help

Cost Diagnostics

We perform full cost analysis by business, cost type, and driver, supported by raw data captured directly from client MIS systems for accuracy and speed.

Application Landscape

Evaluation of the application estate (on-site vs cloud hosting, average application age, utilisation patterns) to identify consolidation and modernisation opportunities. Legacy infrastructure and fragmented application stacks are benchmarked against peers to highlight rationalisation opportunities and areas for improved agility.

Infrastructure

Analysis of cost per unit across servers, storage, and end-user technology, plus assessment of server distribution and utilisation. Estate-rationalisation insights inform cloud adoption decisions and vendor optimisation to reduce infrastructure expenditure by 15–25%.

Workforce Benchmarking

We analyse FTE mix, role structure, contract type, and location strategy to optimise team design, strengthen delivery capacity, and ensure scalability and cost efficiency.

Developer Productivity Benchmarking

We benchmark engineering practices and development methodologies to identify opportunities to improve throughput, reduce friction, and enhance overall delivery velocity.

Delivery Governance Review

We evaluate governance structures and delivery workflows to surface bottlenecks, streamline execution, and shorten deployment timelines across technology teams.

Client success stories

Case Studies

Global Financial Instiution

20% reduction in infrastructure spend through estate rationalisation and vendor consolidation.

Regional Financial Institution

Slowed planned FTE-reduction initiatives after benchmarking showed the firm was already operating below peer efficiency levels, implementing targeted process improvements

Insights

Tech in Banking 2025: Transformation Starts with Smarter Tech Investment

Banks are investing more in tech than ever. With smarter spending and simplification, they can unlock innovation, resilience, and lasting competitive edge.

Contact Us

Youssef Intabli
Head of Wealth Management, London

Grace Miu
Benchmarking and Market Sizing, London

Nisha Mittal
Benchmarking and Market Sizing, New Delhi