Technology is becoming a critical competitive lever for financial institutions, with global bank spend projected to reach $600bn by 2028. BCG Expand supports this transformation through industry-leading benchmarking of Technology and Operations cost, effectiveness, and resourcing. Alongside tech insights, our Operations benchmarking enables institutions to simplify processes, improve productivity, and build more resilient and scalable operating models.
We assess technology-team structures to optimise performance and cost efficiency. Benchmarking FTE mix, vendor usage, and productivity enables firms to balance capacity, improve delivery speed, and embed sustainable resourcing models.
We assess team structure, role mix, and location strategy to build more balanced and agile resourcing models. Our analysis helps institutions reduce contractor dependency, align cost per head, and improve workforce efficiency.
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