Asset Management / Technology & Operations Benchmarking

Technology & Operations Benchmarking

Asset Management technology spend has grown +55% since 2014, including 3% in 2025, and is expected to grow as firms explore AI use cases. BCG Expand supports this transformation through industry-leading benchmarking of Technology and Operations cost, effectiveness, and resourcing. Alongside tech insights, our Operations benchmarking enables institutions to simplify processes, improve productivity, and build more resilient and scalable operating models.

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The challenges

Excessive Run-the-Bank expenditure and manual processes limit profitability and slow transformation

High duplication across front-, middle-, and back-office processes inflates operational cost

Limited transparency of total cost of ownership (TCO) obscures true cost drivers

Inefficient workflows and manual interventions result in higher error rates and operational losses

How we can help

Cost Diagnostics

We conduct full cost analysis by business line, subfunction, and cost driver to identify structural inefficiencies and prioritise actionable cost-reduction opportunities. We benchmark STP rates, manual interventions, error rates, unmatched confirmations, and operational losses to identify workflow bottlenecks and automation opportunities.

Process Efficiency Benchmarking

We benchmark Run-the-Bank versus Change-the-Bank spend to identify automation opportunities and streamline operational complexity.

Front-to-Back Process Optimisation

We review end-to-end processes across front, middle, and back office to eliminate duplication, streamline handoffs, and reduce the overall cost-to-serve.

The challenges

Over 60% of total Technology spend remains tied to Run-the-Bank activities, limiting investment in innovation

Excessive RTB expenditure slows automation, digital enablement, and modernisation

Legacy infrastructure inflates costs, hinders scalability, and reduces agility

Fragmented application estates drive orchestration inefficiencies and poor end-to-end visibility

How we can help

Cost Diagnostics

We perform full cost analysis by business, cost type, and driver, supported by raw data captured directly from client MIS systems for accuracy and speed.

Application Landscape

Evaluation of the application estate (on-site vs cloud hosting, average application age, utilisation patterns) to identify consolidation and modernisation opportunities. Legacy infrastructure and fragmented application stacks are benchmarked against peers to highlight rationalisation opportunities and areas for improved agility.

Infrastructure

Analysis of cost per unit across servers, storage, and end-user technology, plus assessment of server distribution and utilisation. Estate-rationalisation insights inform cloud adoption decisions and vendor optimisation to reduce infrastructure expenditure by 15–25%.

Insights

"BCG Expand's benchmarking gave us clarity on where to focus our strategy. The insights into global wealth segments helped refine our priorities and uncover high-potential markets."

Head of Strategy Global Financial Services Firm

"The analysis provied the confidence to invest in modernising our legacy technology, even in a cost-cutting environment. It's delivered long-term savings and far greater transparency.”

Chief Operating Office Global Wealth Manager

Contact Us

Youssef Intabli
Head of Wealth Management, London

Grace Miu
Benchmarking and Market Sizing, London

Nisha Mittal
Benchmarking and Market Sizing, New Delhi

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