Following benchmarking of organisational structure and workload distribution, the firm realigned more than 120 operations roles across front-, middle-, and back-office teams. This addressed material capacity mismatches, reduced duplication, and enabled more consistent, higher-quality service delivery across critical processes.

Identified inefficiencies in 3rd party software spend, driven by a history of M&G and subsequent limited integration of systems

Highlighted the high-cost nature of the firm’s resourcing strategy, helping push the case for shifting parts of Technology to lower-cost locations

Increased tech investment justified for despite large cost cutting measures. Granular technology benchmark highlighted cost inefficiencies in run costs. Significant underspend on change initiatives compared to peers were uncovered. Despite holistic company plans to cut costs, investment was approved in order to overhaul legacy technology and reduce fragmentation, leading to longer-term savings and greater understanding of costs.

Bespoke Custodian fee rate analysis $3+ million in cost savings achieved through renegotiation of custody and transaction fees. Benchmarking identified areas where the firm was overpaying their custody vendor compared to peers. Detailed analysis of implied holding and transaction fees by country, providing a strong negotiating leverage. Lead to a reduction in spend of ~$3m year-on-year after renegotiation