Firmwide / Human Capital

Human Capital

A bank's human capital strategy is critical to success. BCG Expand allows clients to gain insight into the human capital strategies of their peers to help refine their own people strategy.

Resourcing Strategies

BCG Expand helps clients assess their human capital strategy by providing comprehensive comparisons of location strategy, role mix, seniority pyramids, and people costs

The challenge faced by Banks

  • Inefficient resourcing models inflate costs and reduce effectiveness
  • High dependency on external resourcing and sub-optimal location strategy reduce agility and push up costs
  • Complex spans and layers increase cost and limit decision-making speed

How we can help

Location Strategy

We provide clients with an understanding of how their location distribution compares to peers, allowing them to calibrate their usage of onshoring, nearshoring, and offshoring

Role mix & span of control

Our comprehensive, and detailed people data allows firms to compare their role mix and spans of control to the industry

People Costs

Clients leverage BCG Expand’s benchmarks to assess how their people costs compare to peers

Client success stories

20% productivity uplift delivered by removing 1-5 management layers and harmonising front-to-back operating models
50+ roles realigned. Typical for large banks where resourcing strategies involve shifting delivery ownership, reducing contractor dependency, or rebalancing teams across hubs
500+ external contractor positions reviewed through a resourcing strategy assessment that identified dependency risk and guided the shift toward a more sustainable internal model
250 operations roles rebased by location using benchmarked cost-per-head and productivity profiles to optimise onshore, near-shore, and offshore resourcing mix

Case Studies

European Bank

250 positions transitioned offshore after diagnostics highlighted imbalance in higher-than-peer onshore concentration

International Banking Group

Adjusted location strategies for client-services functions to align with benchmark ratios, achieving multi-million-dollar savings and optimising near-shore versus offshore balance

Regional Investment Bank:

Slowed planned FTE-reduction initiatives after benchmarking showed the firm was already operating below peer efficiency levels, implementing targeted process improvements

Regional Financial Services Provider

Following benchmarking of organisational structure and workload distribution, the firm realigned more than 120 operations roles across front-, middle-, and back-office teams. This addressed material capacity mismatches, reduced duplication, and enabled more consistent, higher-quality service delivery across critical processes.

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